Refund Policy
In case of a ‘Patient-No-Show (P.N.S)’, where the User does not show-up at the concerned Practitioner’s clinic or at the online consultation platform:
a. User’s account will be temporarily disabled from booking further online appointments onwww.conferkare.comfor next one (1) month, in case of, two (2) Valid PNS. However, the User can continue to call the clinic viawww.conferkare.comto get an appointment.
b. Patient- No-Show (P.N.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked an appointment on the Website or platform using the Book Appointment facility, has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs the company or website of the incident or marks a particular appointment as P.N.S. using the ConferKare software or ConferClinic within seven (7) days of the scheduled appointment, an email and SMS will be sent to the User to confirm on the incident with reasons. Where the User is not able to establish that the User had a legitimate reason as per Clause XI 1(c), for not showing up, the company or website shall be entitled to take actions as under Clause XI 1(a). However, Users understand that, actions such as ones mentioned under Clause XI 1(a) are included as a deterrent to stop Users from misusing the Website or platform, and the loss of business hours incurred by the Practitioner.
The prices mentioned with respect to the medicines/drugs are for indicative purposes:
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